Contact Info: 435-841-7783 or




  • E-Learning
  • Game Based Learning Design
  • Graphic Design
  • ADDIE, SAM, Agile
  • Kirkpatrick, Assessment/ ROI
  • Video and Multimedia
  • Adult Learning Theory
  • User Centered Design (UX)

  • Business Acumen
  • Career Dev Coaching
  • Communication
  • Design Strategy
  • Facilitation
  • Team Management
  • Project Management
  • Change Management

  • Adobe Master Suite
  • Adobe Captivate
  • Adobe Connect
  • Articulate Studio/Storyline
  • HTML and CSS
  • Microsoft Office
  • Sharepoint
  • Confluence/ Jira


Apr 2015 – Present American Express Contractor Instructional Designer
Create and curate training for technology professionals covering topics such as Agile, DevOps, Lean, UX, and Automation. Included career development coaching, project management, development of video based micro learning, and more


  • Implemented micro workshops covering agile and leadership principles
  • Created 35+ training videos
  • Provided critical analysis of learning data to provide just in time reporting to organizational leadership and help drive the direction of learning strategies

Sep 2014 – Present Utah State University Adjunct Faculty
Teach classes and provide support for academic research


  • Taught classes for Performance Systems and the Master’s Degree final project
  • Supported research project to bring Maker Space STEM projects into public school classrooms

Dec 2003 – Sep 2014 American Express Sr Instructional Designer
Career included several titles; Training Manager, Instructional Designer, Methods Analyst, and Credit Analyst
Early positions were in the office, but the last two to three years were virtual
Duties included, collaborating with SMEs and Stakeholders to determine training needs, designing and developing e-learning and instructor lead training, managing global teams and global projects, coaching and mentoring new team members, technical writing, needs analysis, training evaluation, classroom facilitation, quality assurance, LCMS management, and occasional kick ball


  • Shortened new hire training for corporate servicing from six weeks to five weeks while increasing performance score above those of tenured service reps
  • Redesigned core new hire training into e-learning modules and increased re-usability by 100%
  • Leveraged reusable e-learning objects to reduce training maintenance by 20%
  • Reduced annual compliance training from 11 hrs. of classroom to 2 hrs. of web based e-learning
  • Used e-learning interventions to reduce regulatory violations from over 10% to less than 3%
  • Through use of gaming, edutainment, and other creative training solutions, Improved positive learner response to regulatory training from less than 70% to over 90%
  • Directed the learning strategy and development for the largest training project ever undertaken by the learning network, with impacts to 17,000 employees across nine global locations
  • Created web based video training to strengthen the value proposition of a key business partner resulting in sales conversion rates of 15% to 20%
  • Increased employee engagement and satisfaction to exceptional levels, some areas increased by as much as 20%
  • Leveraged servicing tools to automate processes and increase personal production and overall production of the team

  • PhD Instructional Tech and Learning Sci Utah State University Logan, UT 2018
  • MEd Instructional Systems Pennsylvania State University University Park, PA 2008
  • BFA Sculpture Utah State University Logan, UT 2000
  • BA Liberal Arts, Minor Spanish Utah State University Logan, UT 2000